Online Store FAQs
Can I purchase items from the online store without a membership?
Yes, non-members can shop our online store. However, exclusive member-only items and discounts are reserved for active members.
How do member discounts work in the online store?
Members with an active membership can enjoy a 20% discount on all store items every day.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and other secure payment options.
How secure is my personal information when ordering from the online store?
We take your privacy and security seriously. Our store uses SSL encryption and secure payment gateways to protect your personal and payment information.
How does shipping work, and what are the shipping costs?
Shipping costs are a flat rate if $6.99 in the 48 contingent United States. We offer standard USPS shipping options.
Do you ship internationally?
Not at the moment but we are working to ship to many countries around the world.
What is your return and exchange policy?
Once shipped, all sales are final. No refunds, returns or exchanges.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress online.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please get in touch with our customer service team immediately at sales@doublepargolfclub.com.
Can I cancel or modify my order after it has been placed?
Orders can be canceled within a short window after placement, before they are processed for shipping. Please contact our customer service team as soon as possible to make any changes.
How do I apply a promotional code to my order?
If you have a promotional code, you can enter it at checkout in the designated field. The discount will be applied to your total if the code is valid and applicable to the items in your cart.
Who can I contact for additional questions about the online store?
For any further questions, please reach out to our customer support team at sales@doublepargolfclub.com, and we'll be happy to assist you.an use this number to track your order's progress online.
Membership FAQs
What is the membership and what benefits does it include?
Our Rabbit Run Yearly Membership is for those who want to dive deeper into our Double Par community. Your annual subscription welcomes you with an Annual gift box ($225 Value), Access to members-only store, 20% discounts on store items every day, exclusive member-only items, access to our member events, and the chance to forge lasting friendships within our vibrant golf community.
How do I sign up for a membership?
You can sign up for the Rabbit Rub yearly plan by clicking here.
Are there any initiation fees or hidden costs?
A: The yearly subscription fee is $199 plus applicable taxes; other than this, there are no initiation or hidden fees to join. The only additional cost is covering your tab during our meetups, which could include golf, driving range time, or any social activity.
What welcome gifts do members receive, and when are they shipped?
Rabbit Run members receive a welcome box valued at least $225. It may include an exclusive hoodie, shirt, hat, hat pin, and/or ball marker.
What is the duration of each membership, and what happens upon expiration?
Our Rabbit Run membership is a yearly subscription; memberships auto-renew unless you decide to cancel.
Are events included in the membership?
Members are invited to events, but attendance is not included in the membership. You will need to pay your own way. RSVP forms for monthly events will be available on our member site.
Can I bring guests to club events?
Yes, members can bring non-members to events. Guests need to RSVP and pay for their own expenses.
Can I gift a membership to someone else?
Absolutely! You can purchase gift cards, which can be used for memberships, in our public store.
How will I be notified about upcoming events and member news?
Members will receive notifications via email and can also find updates on the member site.
Is there a loyalty reward or discount for renewing my membership?
Yes, an annual gift valued at least $225 will be a rewarded to you every time your membership auto-renews.
What is the cancellation policy for memberships?
You may cancel your membership anytime; however, there are no refunds. Once canceled, your account will be deactivated, and you will lose access to member benefits.
Who can I contact if I have questions or need assistance with my membership?
For any inquiries, please email us at memberships@doublepargolfclub.com